Business Scenario: One of our client, a leader in entertainment software production, wanted to switch from legacy systems to salesforce for their CRM to track order changes, billing and transactions happening every day for the orders booked by their Sales agents. With CRM, the client sales team and other related functions can update information in real-time and communicate from field instantly. Meeting sales requirements, invoicing, updating business information and other activities can easily be done through the interactive Sales Force solutions.
Data is spread on different vendor systems and a lot of time is consumed by the employees to synchronize and maintain data across different systems. There is no accessibility to real-time customer information, which is necessary while booking orders or conducting pre-sales activities.
Technologies: Java, XML, TIBCO, Oracle, Agile