Integration
Integration

Business Scenario One of our client, a leader in entertainment software production, wanted to switch from legacy systems to Sales Force for their CRM to track order changes, billing and transactions happening every day for the orders booked by their Sales agents. With CRM, the client sales team and other related functions can update information in real-time and communicate from field instantly.

Meeting sales requirements, invoicing, updating business information and other activities can easily be done through the interactive Sales Force solutions. Client Challenges Data is spread on different vendor systems and a lot of time is consumed by the employees to synchronize and maintain data across different systems.

There is no accessibilitynto real-time customer information, which is necessary while booking orders or conducting pre-sales activities. Solution

  • Come up with a EAI middleware solution to integrate the internal systems and the sales force.
  • Developed a custom framework for their exceptional handling by using our solution accelerators.

Technologies : Java, XML, TIBCO, Oracle, Agile Deliverables POC and complete migration and integration of the data to salesforce

  • Involvement in complete QA lifecycle
  • Co ordination with dev, release teams , timely bug fixes and releases.

Client Success Our teams implemented the solutions and helped the client in understanding the Sales Force CRM tools to conduct their day-to-day activities.

  • Sales Force has helped the client in making the sales processes more transparent across the organization.
  • Report generation, order booking, customer communication, invoicing and other related sales activities are being done in timely and effective manner.

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